Frequently Asked Questions
Everything you need to know before you travel with us.
How do I book a chauffeur?
Book online in seconds via our booking page, call our 24/7 line at +33 1 84 60 75 35, or send a WhatsApp message — our concierge team replies in under 2 minutes.
Is the price really fixed?
Yes. Your price is confirmed at booking and never changes — no surge pricing, no traffic supplements, no hidden fees. What you see is what you pay.
What happens if my flight is delayed?
Nothing on your side. We track your flight in real time and automatically adjust your pick-up time. Your chauffeur will be waiting when you land, at no extra cost.
Where will I meet my chauffeur at the airport?
Your chauffeur waits in the arrivals area with a sign displaying your name (or your company logo on request), and assists you with your luggage from the terminal to the vehicle.
Which airports do you cover?
All Paris hubs: Roissy-Charles de Gaulle (CDG), Orly (ORY), Le Bourget (LBG) for private aviation, and Beauvais-Tillé (BVA).
Which areas do you serve?
We are based in the Paris region and available for journeys throughout Paris, Île-de-France and across the whole of France.
What vehicles are available?
Mercedes E-Class (Business, 3 passengers / 3 suitcases), Mercedes S-Class (Premium, 3 passengers / 3 suitcases, on quotation) and Mercedes V-Class (Van, 7 passengers / 8 suitcases).
Are you a licensed company?
Yes. Booking Chauffeur is VTC-registered under number VTC092164218 and registered with the DRIEA Île-de-France, holding a road passenger transport licence for hire and reward.
Can you handle events and group logistics?
Absolutely — VIP shuttles, guest-flow management and multi-vehicle coordination for Fashion Week, film shoots, galas and corporate events. Contact us to plan your event.
Do your chauffeurs speak English?
Yes, our chauffeurs are bilingual (French and English) with in-depth knowledge of Paris and the Île-de-France region.
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